General Information
If you suddenly have a change of heart over the delicious bars and jars you would like to get your hands on, just drop us a message and we'll try our best to accommodate you. Please note, we will not be able to amend orders once they have been shipped.
Yes we do. We offer standard and express shipping within Australia, and standard international shipping to New Zealand. Please see our Shipping Policy for further information and pricing.
We are based in Sydney, Australia. All orders are dispatched from our HQ.
We take immense care with the packaging of our products. We use multiple layers of bubble wrap, heat-resistant foil wrap, dry-ice cubes (to keep items cool during transit), craft paper, packing peanuts, and an outer, die-cut cardboard box, which is perimeter taped. We also include "fragile" and "keep away from heat" stickers on our parcels.
We often receive requests to add a 'happy birthday' note and other notes. If you require something similar, please send us an email at hello@cremehaus.com.au with your enquiry and we'll do our best to accommodate your request.
Chocolate Bar Information
Whilst our chocolate bars carry an extended shelf life, we recommend our chocolate bars are consumed within 5 to 7 days after you receive them. This ensures maximum freshness, incredible snap, luscious crunch, and luxurious flavour.
Well, that's commercial in confidence information we're unable to disclose in its entirety, but in a nutshell... our bars start life with premium, Belgian Milk Chocolate which is tempered to perfection, offering that glorious 'snap'. We source high-end, premium ingredients for our fillings which include: Pistachio cream, Biscoff spread, Nutella spread, Bueno Hazelnut spread, Peanut Butter spread, Jam, and of course Kataifi pastry which we toast and combine with our creams and spreads - this gives you the glorious 'crunch' when you bite into our bars.
Yes. Each chocolate bar flavour contains varying Allergens. Please read the product description for more information and ensure you are able to safely consume the product you intend to purchase.
Yes. All the ingredients we source and use to produce our chocolate bars are Halal certified in accordance with the manufacturers.
Shipping and Delivery Information
Currently, our only international shipping is to New Zealand. Please see our Shipping Policy for further information and pricing.
Yes we do. We offer standard and express shipping within Australia, and standard international shipping to New Zealand. Please see our Shipping Policy for further information and pricing.
There are several factors that influence the speed at which your order will be delivered. The first is our processing time, followed by shipping time and subject to any shipping/transit delays. Please read our Shipping Policy for more information.
We produce and sell perishable goods and unfortunately, we don't offer returns, exchanges, or refunds on our products. Please read our Returns and Refunds Policy for more information.
Still need assistance?
If you're still unsure about any of our products, drop us a message via the form on our contact page.